Mississippi State University

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Position	Department	Location	Closes
Senior Library Associate	320100 - General Library	Main Campus - Starkville, MS	Open until filled
Responsible for a full range of Access and Information desk functions using an automated circulation system, including the performance of routine administrative procedures, and assisting in troubleshooting patron complaints. The work requires the employee to be familiar with computer-based applications, ability to answer reference questions when librarians are not on duty, quick to learn new computer applications, as well as comprehend and explain library policies and procedures to patrons. Must be able to carry out emergency procedures and be able to stay calm and focused during a crisis. Must be able to answer the telephone using proper etiquette and provide accurate information for patrons and refer or transfer calls to other departments. This individual is the only staff member in the building on Sundays and after 7pm Monday through Thursday. Provide and promote friendly and courteous customer service to the MSU community. Supervise student assistants while encouraging and refining their skills in customer service.