Position Function:
Under the general supervision of the User Support Manager, the Help Desk Technician is responsible for providing remote technical support for the High-Performance Computing Collaboratory (HPC2), affiliated research centers/institutes, and other supported research units. The Help Desk is the front line and responsible for solving basic technical problems relating to Windows and Linux OS. The Help Desk’s objective is to quickly identify a customer’s issue and resolve basic desktop issues with that user and appropriately elevate as needed.
Salary Grade: 15
Please see Staff Compensation Structure for salary ranges.
Department Profile:
The High Performance Computing Collaboratory (HPC²), an evolution of the MSU NSF Engineering Research Center (ERC) for Computational Field Simulation, at Mississippi State University is a coalition of member institutes and centers that share a common core objective of advancing the state-of-the-art in computational science and engineering using high performance computing; a common approach to research that embraces a multi-disciplinary, team-oriented concept; and a commitment to a full partnership between education, research, and service. The mission of the HPC² is to serve the University, State, and Nation through excellence in computational science and engineering.
Area of Specialization:
User Support
Essential Duties and Responsibilities:
1. Create tickets and collect basic user information related to resolving technical issues.
2. Perform basic troubleshooting on hardware and software systems.
3. Evaluate trouble issues and elevate to the appropriate technician.
4. Support Windows and Linux-based computing systems.
5. Provide user support and applications consulting.
6. Package software to schedule automated and remote deployment.
7. Coordination with Unix and Windows systems administration staff for support of integrated services, such as Samba, printers, and authentication services.
8. Other duties as assigned.
Minimum Qualifications:
Bachelor’s degree in Computer Science, Engineering or related field.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Preferred Qualifications:
1. Proficient with Windows or Linux-based operating systems.
2. Familiarity with both Windows and Linux-based operating systems.
3. Experience with administration and operation of high-performance computing clusters and, including administrative management, software deployment, and user support.
4. Understanding of Active Directory configuration, site replication, and utilization of group policies.
5. Experience with the management and support of computer networking hardware and software.
6. Experience with cybersecurity tools and concepts.
7. Proficiency with C, C++, Java, Perl, Python, PHP, or Shell programming languages.
Knowledge, Skills, and Abilities:
1. Understanding of Microsoft Windows and Linux-based Operating Systems.
2. Well-developed interpersonal skills and a demonstrated ability to perform with professionalism and produce quality, reliable results.
3. Strong analytical and technical skills with an attention for detail and accuracy.
4. Self-motivated and directed, with the ability to work both independently and in a team-oriented, collaborative environment
Working Conditions and Physical Effort
• Work is normally performed in a typical interior/office work environment.
• No or very limited exposure to physical risk.
• No or very limited physical effort required.
Instructions for Applying:
Link to apply: http://explore.msujobs.msstate.edu/
Apply online by submitting a cover letter, resume, and a copy of your transcript(s). Any social security numbers included on requested transcripts should be redacted prior to submitting online.
We will accept applications only from persons with indefinite employment authorization in the U.S., and will not sponsor for nonimmigrant or immigrant status for this position.
Restricted Clause:
Position is contingent upon continued availability of funding.
Equal Employment Opportunity Statement:
MSU is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, religion, national origin, disability, age, sexual orientation, genetic information, pregnancy, gender identity, status as a U.S. veteran, and/or any other status protected by applicable law. We always welcome nominations and applications from women, members of any minority group, and others who share our passion for building a diverse community that reflects the diversity in our student population.
What do I do if I need an accommodation?
In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.
If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or ada@hrm.msstate.edu. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
