The Communications Supervisor is responsible for the communications center at the Mississippi State University (MSU) Police Department, including coordinating operations, providing supervision and guidance to communication officers, serving as the field training officer, managing multiple transmitting and receiving devices, communicating with both internal and external sources, and assisting the Dispatchers in the direction of operational message traffic within the unit, and reports to the Support Division Lieutenant.
Salary Grade: 12
Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.
Mississippi State University Police Department is charged with providing for the safety of all the students, faculty, staff, and guests who attend class, work, live, and visit our campus, and with the security of university buildings and property. The department provides a comprehensive array of law enforcement services through a dedicated staff of more than 34 sworn, state commissioned police officers and 16 full-time support personnel. All MSU Police Officers are certified by the Mississippi Peace Officers Minimum Standards Commission and have the same authorities and must meet the same expectations as law enforcement officers in any community. MSU Police Dept. is accredited by both CALEA and the MS Law Enforcement Accreditation Commission.
Essential Duties and Responsibilities:
The following examples are intended as illustrations only the various types of duties assigned in positions allocated to this classification. The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.
1. Supervises daily operations of the communications center for the MSU Police Department.
2. Supervises, trains, and evaluates communications personnel and ensures the department’s customer service and production expectations are achieved.
3. Liaison for internal and external agencies.
4. Serves as the technical assistance coordinator for the department.
5. Manages and utilizes two-way radios while employing police radio codes, computers, telephone system, fax machine, and Telecommunications Device for the Deaf (TDD).
6. Monitors fire and burglar alarms, closed circuit video cameras, and interacts with a variety of systems including Computer Aided Dispatch (CAD)/ARMS systems applications & products, and the National Crime Information Center (NCIC).
7. Responds to emergency calls, employing effective decision-making and prioritization skills.
8. Serves as the field training officer to MSU Police Dept. personnel to ensure they are effective in public safety communications and following policies and procedures.
9. Maintains awareness of officers’ status, particularly when responding to situations.
10. Understands patrol techniques, monitors situational developments, and maintains full awareness when handling simultaneous actions.
11. Develops and coordinates mandatory trainings & certifications for communications personnel.
12. Recognizes when situations escalate and coordinates appropriate responses in conjunction with the Shift Supervisor and/or Support Division Lieutenant.
13. Performs related duties as assigned.
Education: High school diploma or equivalent.
Focus: General studies or Communication in Law Enforcement, Criminal Justice or
Experience: Two (2) years' experience in related field.
Certifications/Licenses: Must possess an active 911 Telecommunicator/dispatch certification.
Must have a valid driver's license upon employment.
1. Five (5) years’ work experience
2. Previous experience as telecommunications operator in law enforcement or emergency service work environment.
3. Previous experience supervising communications in an emergency work environment such as a 911 Dispatch setting.
4. Post-secondary formal training in mass communications or related field.
Knowledge, Skills, and Abilities:
1. Ability to speak in a clear and concise voice.
2. Ability to work through and deescalate conflict.
3. Strong interpersonal and communication skills.
4. Ability to work effectively with a wide constituency.
5. Exceptional work effort and highly motivated.
6. Ability to recognize patterns, predict, and provide solutions or alternative approaches.
7. Ability to execute safety procedures in emergency situations.
Working Conditions and Physical Effort
1. Must be available to work rotating shifts (including nights & weekends).
2. Job requires limited lifting of up to approximately 25 pounds, and nearly all work is performed in a comfortable indoor facility.
3. Requirements of this job include close vision, as well as, ability to give & receive information through speaking & listening.
4. Job frequently requires sitting, reaching, talking, hearing, handling objects with hands.
5. Job occasionally requires walking, stooping, kneeling, crouching, or bending.
Instructions for Applying:
Link to apply: http://explore.msujobs.msstate.edu/
Apply online at www.msujobs.msstate.edu. Along with application, a cover letter and resume is required. It is highly recommended that you attach documentation such as high school diploma or equivalent and 911 Telecommunicator certification before submitting your application for consideration. If you do not, we will contact you for that information before moving to the next phase of the process.
Equal Employment Opportunity Statement:
MSU is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, religion, national origin, disability, age, sexual orientation, genetic information, pregnancy, gender identity, status as a U.S. veteran, and/or any other status protected by applicable law. We always welcome nominations and applications from women, members of any minority group, and others who share our passion for building a diverse community that reflects the diversity in our student population.
What do I do if I need an accommodation?
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or email@example.com.
If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or firstname.lastname@example.org. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.