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Position Function:

The Afterhours Clinical Admissions Assistant position is the “face” and first line of communication with Clients and Referring veterinarians both in-person and by telephone. The clinical admissions assistant coordinates patient referrals, schedules appointments, manages hospital communications, completes patient admissions and provides excellent client services to the over 10,000 patients seen by the Animal Health Center each year. The responsibilities also include monitoring the security of the building and facilitating resolution of any issues or emergency needs within the physical facility.

Salary Grade:  11

Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges.  For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.

Area of Specialization:

Animal Health Center

Essential Duties and Responsibilities:

1. Greets clients and coordinate patient intake upon arrival. Must be able to readily identify critical patients, notify appropriate personnel immediately, and assist with the handling of the associated clients. Monitor waiting area and alert services when clients have been waiting for more than 15 minutes.
2. Professionally answers incoming telephone calls from referring veterinarians and be able to understand and use medical terminology in such a way as to determine if the referral request should be handled as an emergency or as a general referral case. Schedule an appointment based on the case specifics or message the appropriate personnel for further discussion.
3. Answers all calls for the College in a timely fashion using proper phone etiquette and speaking in a professional manner. Handle 30-50 phone calls as the Emergency Operator. Route these calls or messages to the appropriate personnel as deemed appropriate.
4. Communicates with a superior level of customer service to maintain patient demographic information by obtaining, recording, and updating personal and financial information. Input into the electronic medical record client contact information to include full name, address, phone number, and email address along with ensuring referring veterinarian information is up-to-date.
5. Provides support and comfort to clients through a vast array of emotional situations.
6. Possess a basic knowledge of veterinary terminology and develop a fundamental knowledge of animal care and husbandry for household pets and livestock.
7. Collects payments (cash, check, credit card), issue receipts, and secure deposits. Verify calculations to determine taxes, discounts, and additional charges are correct. Processes credit applications through outside financial institution (CareCredit) to verify financial eligibility status for admission to hospital.
8. Monitors the security of the building through cameras and door alarms.
9. Coordinates resolution of the CVM physical facility by contacting appropriate personnel
10. Performs related duties as assigned.

Minimum Qualifications:

High School Diploma plus 4 years' experience directly related to the duties and responsibilities specified.

Preferred Qualifications:

Previous work in a Veterinary Medical environment.

Knowledge, Skills, and Abilities:

• Excellent oral communication skills in person and on the telephone.
• Ability to multi-task.
• Ability to remain calm under pressure.

Working Conditions and Physical Effort

• Work is normally performed in a typical interior/office work environment.
• No or very limited exposure to physical risk.
• No or very limited physical effort required.

Instructions for Applying:

Link to apply:  http://explore.msujobs.msstate.edu/

Applicants must apply online at www.msujobs.msstate.edu. Please include a cover letter and resume along with names and addresses of at least three references.

Equal Employment Opportunity Statement:

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, (662) 325-5839.

What do I do if I need an accommodation?

In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.

If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or ada@hrm.msstate.edu. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.