Position Function:
The Assistant Manager of Infrastructure Services assists in managing all resources and personnel associated with the planning, installation, troubleshooting, maintenance and documentation of the campus network, and communications infrastructure. Campus network infrastructure systems include twisted-pair copper data network cable, fiber optic cable, switched edge network, and the wireless Wi-Fi network. Campus communication telephony infrastructure includes both legacy AT&T Centrex and new Voice over IP (VOIP) technologies. Project Management for all significant network/communication infrastructure projects on campus including new building projects, building renovation projects, twisted-pair copper and fiber optic cable plant build out/maintenance, campus wireless buildout and telco communication installation and maintenance. This position assists in the management of all resources associated with troubleshooting, maintenance and repair of campus supported computer electronics including Windows based systems and select printer hardware.
Salary Grade: 17
Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.
Essential Duties and Responsibilities:
1. TDX Ticket Management
a. Reviews, triages, assigns, and manages all Infrastructure Services assigned Service Desk/TDX tickets for all Network/Communication Infrastructure related work.
b. Initiates contact with clients for review of ticket requirements.
c. Updates and documents all service-related correspondence on tickets, ticket closure, tracking repair costs, and creating cost recovery tickets.
d. Creates service tasks from tickets based on due dates and/or ticket requirements.
e. Bills materials, reviews labor, and tracks cost recovery.
f. Creates infrastructure tickets where expenses have been incurred and must be recovered.
2. Project Management
a. Reviews, plans, manages, and allocates resources for significant network/communication infrastructure projects (New building construction, existing building renovations, campus communication infrastructure expansion(fiber, twisted-pair copper, wireless, VOIP)).
b. Reviews construction documents (floorplans) with relation to network/communication infrastructure requirements.
c. Attends meetings with owners, architects and engineers on a regular basis throughout significant projects.
d. Attends on-site meetings with contractors and engineers to review status of project in relation to project infrastructure requirements.
e. Determines and defines appropriate funding model for large projects to initiate and manage project infrastructure expenditures and cost recovery.
f. Initiates and participates in the hiring and management of low-voltage independent contractors to install network infrastructure systems.
g. Tracks and documents significant projects within TDX Project Management module including project status, timelines, resource allocation and benchmarks.
3. Procurement
a. Creates, reviews, and approves bill of materials for all significant projects and stock level component purchases.
b. Solicits, reviews and approves vendor quotes for all components required to install and maintain campus network/communication/telco infrastructure.
c. Reviews requisitions for computer electronics repairs for supported Windows based systems and supported campus printers. (Component research, vendor interaction procuring vendor quotes, purchase requisition creation and submittal, requisition tracking, order delivery reconciliation/exchange/returns).
4. Infrastructure Field Work
a. Coordinates maintenance and installation of cat6, fiber, Cisco Wi-Fi network, campus card access/electronic door locks, VOIP phone system, AT&T Centrex phone system, and Cisco switched network. This includes use of all termination and diagnostic test equipment for installation and maintenance of cat6, fiber, and campus telco system (fiber optic fusion splicer, fiber optic OTDR, fiber light source/power meter, fiber optic visual scope for end faces, telco phone butt sets and tone generators, fiber optic in ground locate equipment, multimeter voltage test sets, Wi-Fi survey and analysis testers/software). Fiber locates based on 811 calls.
5. Research new products and coordinate training for specific vendor supported products for all aspects of installing and maintaining the campus network/communication/telco/computer electronics infrastructure.
6. Assists in managing, supervising, supporting, and training all Infrastructure Service employees, inclusive of work and personnel issues, time sheet reconciliation and reporting, MSU Policy interpretation and enforcement, project/ticket resolution issues including client/employee interaction, IS position and salary recommendations.
Supervisory Responsibility:
Partial supervisory responsibility for other employees is a major responsibility and includes training, evaluating, and making or recommending pay, promotion, or other employment decisions.
The Manager and Assistant Manager roles in ITS Infrastructure Services share significant overlap in operational responsibilities to ensure continuity of service, flexibility in workload distribution, and effective coverage of departmental functions. The Assistant Manager works in close coordination with the Manager and supports the implementation of departmental priorities, initiatives, and daily operations. While both positions may perform similar functions, the Manager retains primary responsibility for overall strategic direction, final decision-making authority, and supervision of the unit.
Minimum Qualifications:
Bachelor's degree in Business Administration, Management, Computer Engineering, Computer Science, Information, or a related field from an accredited institution AND five years of experience directly related to the duties and responsibilities specified.
Preferred Qualifications:
• Previous supervisory experience.
• BICSI RCDD certification.
Knowledge, Skills, and Abilities:
• Knowledge and understanding of the current and developing strategic information requirements of a major research university.
• Knowledge of current trends and developments in information technology.
• Knowledge of project management.
• Strong interpersonal and communication skills and the ability to work effectively
• Skill in organizing resources and establishing priorities.
• Strategic planning and advanced leadership skills.
• Ability to develop requests for and evaluate proposals in reference to leading-edge information services technology.
• Ability to provide strategic guidance and counsel to clientele in the assessment and development of existing and/or proposed systems.
• Ability to foster a cooperative work environment.
• Knowledge of Windows OS based computer systems and knowledge of Microsoft Word and Excel or equivalent.
Working Conditions and Physical Effort
1. Some physical effort required.
2. No or very limited exposure to physical risk.
3. Work is normally performed in a typical interior/office work environment, but does involve project site visits which include active construction sites.
Instructions for Applying:
Link to apply: http://explore.msujobs.msstate.edu/
All applicants must apply online at www.msujobs.msstate.edu by attaching a cover letter and resume which includes the names and addresses of 3 professional references. We will accept applications only from persons with indefinite employment authorization in the U.S., and will not sponsor for nonimmigrant or immigrant status for this position.
Equal Employment Opportunity Statement:
Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, (662) 325-5839.
What do I do if I need an accommodation?
In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.
