Position Function:
Provide desktop, systems, and technical support services for the College of Veterinary Medicine – Information Technology Services. This position supports faculty, staff, clinicians, students, classrooms, laboratories, and hospital operations by maintaining and troubleshooting computer systems, peripherals, audio/video technologies, and related IT infrastructure. The position reports directly to the Director of Information Systems and requires occasional travel to remote CVM locations including Flowood, Pearl, Gautier, and Stoneville.
Salary Grade: 13
Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.
Area of Specialization:
CVM
Essential Duties and Responsibilities:
• Provide technical support and troubleshooting for desktop computers, laptops, printers, scanners, mobile devices, and related peripherals used throughout the College of Veterinary Medicine.
• Install, configure, maintain, and support Windows and Macintosh operating systems and associated application software.
• Support classroom, conference room, and laboratory instructional technologies including projectors, audio/video systems, presentation equipment, and distance learning technologies.
• Provide direct support for veterinary hospital clinical and administrative systems to ensure reliable day-to-day operations.
• Respond to help desk requests and technical incidents in a timely and professional manner.
• Diagnose and resolve hardware, software, networking, and connectivity issues for faculty, staff, clinicians, and students.
• Assist with user account administration, password management, device deployment, and inventory tracking.
• Coordinate with central ITS and third-party vendors for escalation and resolution of advanced technical issues.
• Prepare, maintain, and update technical documentation, procedures, and end-user instructions.
• Assist with technology upgrades, equipment replacements, and deployment of new systems and services.
• Participate in planning and implementation of technology solutions that improve operational efficiency and user experience.
• Provide technical support during special events, meetings, classroom activities, and after-hours situations when necessary.
• Participate in periodic on-call rotation and provide after-hours support for critical systems and emergency technical issues.
• Support emergency response and recovery efforts for technology outages impacting clinical, instructional, or research operations.
• Travel to remote College of Veterinary Medicine sites including Flowood, Pearl, Gautier, and Stoneville to provide onsite technical support and maintenance.
• Maintain effective communication and positive working relationships with faculty, staff, students, clinicians, and ITS personnel.
• Demonstrate professionalism, dependability, initiative, and strong customer service skills.
• Perform related duties as assigned.
Minimum Qualifications:
• Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related field.
• Relevant professional experience may be substituted for education.
Preferred Qualifications:
• Experience providing desktop or technical support in a higher education, healthcare, or enterprise environment.
• Experience supporting Windows desktop environments and Microsoft 365 applications.
• Familiarity with Active Directory, endpoint management tools, and basic networking concepts.
• Experience supporting classroom technology and audio/video systems.
• Experience supporting mobile devices and printers in a distributed environment.
• Experience working in clinical, hospital, or laboratory technology environments preferred.
Knowledge, Skills, and Abilities:
• Excellent interpersonal, oral, written, and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Strong organizational skills and attention to detail.
• Ability to explain technical concepts to non-technical users.
• Demonstrated commitment to providing high-quality customer support.
• Ability to learn and adapt to new technologies and systems.
• Working knowledge of Windows and Macintosh operating systems.
• Basic understanding of networking principles and enterprise IT environments.
• Ability to diagnose and resolve hardware and software issues on computers and audio/video equipment.
Working Conditions and Physical Effort
• Work is performed primarily in office, classroom, laboratory, and hospital environments.
• Position requires occasional lifting and transport of computer and audiovisual equipment up to 50 pounds.
• Ability to travel to remote CVM locations as needed.
• Position may require occasional evening, weekend, holiday, and on-call work to support operational needs and critical systems.
Instructions for Applying:
Link to apply: http://explore.msujobs.msstate.edu/
Applicants must apply online at www.msujobs.msstate.edu. Please include a cover letter and resume along with names and addresses of at least three references.
Restricted Clause:
Position is contingent upon continued availability of funding.
Equal Employment Opportunity Statement:
Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, (662) 325-5839.
What do I do if I need an accommodation?
In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.
If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or ada@hrm.msstate.edu. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
